Payments Product Manager
A new and challenging position has been created for a Payments Product Manager to join our busy team in the Isle of Man.
Primary Functions:
- Develop actionable work plans to support the build, launch and implementation of new payment methods and tools.
- Perform pre-studies and research to define business needs and priorities for new payments products and tools.
- Create standard training templates and implementation guides that will be used to understand and resolve customer issues with respect to payment processors and payment methods.
- Analyze and specify changes needed in workflow processes and tools of Payments Services operational department and support.
- Translate payment product and tool needs into functional requirements and business product specifications.
- Track and communicate all product related issues, bugs and change requests to technology department for implementation.
- Monitor and report on status of payment development plans and achievements within agreed formats and timescales.
Communication:
- Liaise with Sr. Payments Product Manager to contribute to the development of all payments strategies, requirements for payments products, infrastructure tools and functional oversight of primary products.
- Liaise with technology development, payment services, finance and payment support to develop actionable work plans and definable product specifications.
- Liaise with product related payment suppliers to handle tracking of issues and other aspects of business relationship.
- Communicate with payment services and support departments to receive feedback on payment methods and to provide support.
- Liaise with other functional/department managers to understand all necessary aspects and needs of payments staff training and development, and to ensure payments staff are fully informed and trained to meet the objectives as set by Payments Product Management.
Knowledge Management:
- Develop self, and maintain knowledge in relevant fields at all times; specifically International e-commerce and payments processing.
Remuneration: According to experience + benefits + bonus.
If you are interested in the above position please send your CV and a covering letter to hr@pokerstars.com.
TV Production and Event Coordinator
The German Marketing Team is looking for a creative and passionate TV production Coordinator to support the Head of Communications and the German Marketing team with the delivery of TV creative's and is the daily point of contact for the coordination of TV production. This position will be based in Munich, Germany.
Role & Responsibilities:
- Delivery of new TV material such as TV ads and poker programming.
- Organization of offline events i.e. Poker tournaments
- Develop creative expertise to develop Press and TV Campaigns
- Program delivery: supervising delivery of materials to international broadcasters, ensuring correct branding where appropriate
- Ensure projects are delivered on time and to budget
Skills & Experience:
- A real passion for media and advertising
- Excellent interpersonal skills
- Thorough understanding of media budgets
- minimum of 5 years work experience preferable from a TV production company
- highly enthusiastic about delivering creative's in a very new industry
- Able to multi-task and deliver at pace to key deadlines within
- A team player with strong communication skills (both verbal & written)
- Team player, but independent worker
- Acute attention to detail
- Good knowledge of Microsoft Office including Excel, PowerPoint and Word
- Knowledge of Poker/online poker is an advantage
- Native German and fluent English speaker
For more information, please send your CV and a covering letter to hr@pokerstars.com.
Graphic Designer
The ideal candidate for this position will have strong graphic design skills versatile in both web and print and the ability to work in a team environment with multiple projects/priorities.
Working with the Head Graphic Designer/Art Director, within the internal design studio, the Graphic Designer will be involved in creating online and offline graphic materials.
Responsibilities:
- Work with the Head Graphic Designer to meet graphic requests for product, branding and marketing teams
- Create and modify advertising and collateral print material based on the graphical/brand standards
- Work on online projects, including design and development of web pages, banner ads, online newsletters, etc.
- Provide QA on interactive projects
Required Qualifications:
- Degree/Diploma in graphic/web design or equivalent combination of education/experience
- 3 or more years of professional graphic design experience both print and digital
- Thorough understanding of online advertising and the print production process
- Advanced knowledge of graphic/web design software - Illustrator, Photoshop, InDesign and Flash
- Proficiency in HTML, CSS and evolving web standards
- Experience with Mac and PC platforms
- Ability to work in a fast-paced environment with little supervision
- Strong conceptual and visualisation ability, with good problem solving skills
- Adaptability and positive attitude
- Strong interpersonal and organizational skills
- Samples of recent work and/ or online portfolio are required
Remuneration: According to experience.
For more information, please send your CV and a covering letter to hr@pokerstars.com.
Australasia Country/Regional Manager
A new and challenging position has been created for an experienced and driven Country Manager to join the PokerStars team.
Responsibilities:
- Develop strategic plans for the development of acquisition marketing activities across Australia and New Zealand
- Provide effective research audit of market potential, consumer insights, competitive reporting and other key marketing requirements
- Develop, structure and lead commercial relationships with third parties at the local level, in particular large media groups, to create promotional opportunities for PokerStars
- Co-ordinate all activities, policies and procedures with other parts of the organisation including the legal, technology, creative, affiliate, PR and retention teams
- Undertake rigorous pre and post initiative analysis to provide campaign ROI, CPA and learnings for future activity
- Manage budgets for territory and oversee the local media agency where appropriate
- Work closely with specialists within the offline and online marketing team including PR, Direct Marketing, Events and Advertiser Funded Programming to optimise the marketing mix.
Required Experience:
- Excellent analytical skills. Strong written and communication skills are essential
- Must be results driven and able to develop and implement practical (and quick) decisions
- Well-organised, ability to multi task and prioritise key projects. Flexibility to adapt to a rapidly changing business environment is key
- Strong negotiation skills required with an eye for detail in the structure of all deals
- Good all-round marketing skills and understanding/experience of Australasian media markets
- Ability to function as a self-starter with an emphasis on getting things done
- Experience of, and interest in, Poker would be an added advantage
- Candidates should be university educated.
Remuneration: According to experience + benefits + bonus.
Interested parties should forward a covering letter and a copy of their CV to hr@pokerstars.com.
German Customer Service Representatives
PokerStars is seeking to expand its Customer Support Service with the addition of native German speaking representatives to work from our London, UK Office. (Exceptional applicants may be considered for work outside of London or the UK.)
The responsibilities for this position are the same as for the regular Customer Support Team, including poker team duties covering collusion and fraud issues.
German CSRs would also be required to:
Translate documents and templates from English to the German language
Respond to customer requests and enquiries in German
Requirements
- Native German speaker, with a good command of English
- Excellent command of professional German writing
- Willing to work from Central London (exceptional applicants may be considered for work outside of London or the UK.)
- Self-motivated, able to work as part of a busy team
Tasks
- Fast, accurate and thorough responses to numerous e-mails per shift
- Managing player accounts (passwords, cash transfers, account privileges)
- Hosting final tables of tournaments
- Providing information on player deposits and cashouts
- Informing players about current promotions at PokerStars
- Reviewing client log files to resolve technical issues
- Assisting players with connection issues
- Informing players about games and game rules
- Interpreting hand histories for players
- Researching hand histories for possible collusion or all-in abuse
- Responding to player concerns about site integrity
Skills and Experience
- Ability to work in a high-volume work environment
- Minimum typing speed of 40 wpm; 60 wpm or more preferred
- Additional European languages, an asset
- Strong knowledge of both online and brick-and-mortar poker (minimum 3 years of playing experience)
- Basic knowledge of online money processing - (e.g. transactions via credit card, NETeller, FirePay etc.)
Remuneration
PokerStars offers a competitive salary commensurate with experience.
For more information, please send your CV and a covering letter to hr@pokerstars.com.
Poker Support Specialist (Sydney, Australia)
PokerStars Poker Support Specialists will be part of the PokerStars Support Team, handling a wide variety of support issues relating to answering e-mails about account issues, providing information about games, assisting players in depositing and withdrawing funds, managing accounts, technical issues, and much more. The Poker Support Specialist will also use their extensive experience in poker and game theory to investigate possible instances of collusion, all-in abuse, or other violations of game rules at PokerStars.
The applicant for work in Australia must be a legal resident of that country and available to work at our offices in Sydney. Shifts will be at varying hours of the day and days of the week, up to 44 hours per week.
Specific tasks and skills for this position include:
Tasks
- Fast, accurate and thorough responses to numerous e-mails per shift
- Managing player accounts (passwords, cash transfers, account privileges)
- Hosting final tables of tournaments
- Providing information on player deposits and cashouts
- Informing players about current promotions at PokerStars
- Reviewing client log files to resolve technical issues
- Assisting players with connection issues
- Informing players about games and game rules
- Interpreting hand histories for players
- Researching hand histories for possible collusion or all-in abuse
- Responding to player concerns about site integrity
Skills and Experience
- Ability to work in a high-volume work environment
- Minimum typing speed of 40 wpm; 60 wpm or more preferred
- Excellent command of professional English writing required
- Second languages, especially European languages, an asset
- Strong knowledge of both online and brick-and-mortar poker (minimum 3 years of playing experience)
- Basic knowledge of online money processing (e.g. transactions via credit card, NETeller, FirePay etc.)
Remuneration
PokerStars offers a competitive salary commensurate with experience.
For more information, please send your CV and a covering letter to hr@pokerstars.com.
Customer Service Representative - Technical Specialist (London, UK and Sydney, Australia)
PokerStars is looking for someone who is "proud to be a geek" with excellent professional writing skills and very broad technical knowledge/experience to work as a Technical Specialist from our London and Sydney offices.
PokerStars Technical Specialists will be part of the PokerStars Support Team. You will handle a wide variety of standard support issues such as account issues, providing information about games, assisting players in depositing and withdrawing funds, managing accounts, and much more. The Technical Specialist will also handle escalated issues of an advanced or complex technical nature. These may be related to Internet connectivity, client log file analysis, problems with Microsoft Windows, firewalls and other advanced support issues.
The applicant for work in London must be a legal resident of a country in the European Union and available to work at our offices in London, England, whilst the applicant for work in Australia must be a legal resident of that country and available to work at our offices in Sydney. Truly exceptional applicants may be considered for work outside the London, UK office. Shifts will be at varying hours of the day and days of the week, up to 44 hours per week.
Specific tasks and skills for this position include:
Tasks
- Fast, accurate and thorough responses to numerous e-mails per shift
- Managing player accounts (passwords, cash transfers, account privileges)
- Providing information on player deposits and cashouts
- Informing players about current promotions at PokerStars
- Reviewing client log files to resolve technical issues
- Assisting players with connection, installation, configuration and system issues
- Informing players about games and game rules
Skills and Experience
- Advanced experience supporting and configuring Microsoft Windows (all versions)
- Extensive experience with Internet connectivity (TCP/IP, modems, DSL, cable, consumer routers, firewalls)
- MCSE+I, A+ or other relevant technical certifications a plus
- Ability to work in a high-volume work environment
- Minimum typing speed of 40 wpm; 60 wpm or more preferred
- Excellent command of professional English writing required
- Basic knowledge of online money processing (e.g. transactions via credit card, NETeller, FirePay etc.)
- Strong knowledge of both online and brick-and-mortar poker a plus
- Rudimentary understanding of RDBMS systems (SQL-89) a plus but not required
Remuneration
PokerStars offers a competitive salary commensurate with experience.
For more information, please send your CV and a covering letter to hr@pokerstars.com.
Bilingual Customer Service Representative
PokerStars is seeking to expand its Customer Support Service with the addition of bilingual representatives to work from our London, UK Office. (Exceptional applicants may be considered for work outside of London or the UK.) The responsibilities for this position are the same as for the regular Customer Support Team, including poker team duties covering collusion and fraud issues.
Bilingual CSRs would also be required to:
Translate documents and templates from English to the other language(s)
Respond to customer requests and enquiries in English and other language(s)
Requirements
- Native speaker of one of the below listed languages, with a good command of English
- Excellent command of professional writing
- Self-motivated, able to work as part of a busy team
Languages
We are looking for candidates who are fluent in one of the below listed languages and English.
Tasks
- Fast, accurate and thorough responses to numerous e-mails per shift
- Managing player accounts (passwords, cash transfers, account privileges)
- Hosting final tables of tournaments
- Providing information on player deposits and cashouts
- Informing players about current promotions at PokerStars
- Reviewing client log files to resolve technical issues
- Assisting players with connection issues
- Informing players about games and game rules
- Interpreting hand histories for players
- Researching hand histories for possible collusion or all-in abuse
- Responding to player concerns about site integrity
Skills and Experience
- Ability to work in a high-volume work environment
- Minimum typing speed of 40 wpm; 60 wpm or more preferred
- Additional European languages, an asset
- Strong knowledge of both online and brick-and-mortar poker (minimum 2 years playing experience)
- Basic knowledge of online money processing - (e.g. transactions via credit card, NETeller etc.)
Remuneration
PokerStars offers a competitive salary commensurate with experience.
For more information, please send your CV and a covering letter to hr@pokerstars.com.
Nederlandse Servicemedewerker
PokerStars wil zijn ondersteuningsteam uitbreiden met van oorsprong Nederlands sprekende servicemedewerkers, die vanuit ons kantoor in Londen zullen werken (voor bijzondere sollicitanten kan de mogelijkheid overwogen worden om buiten Londen of het Verenigd Koninkrijk te werken). De verantwoordelijkheden voor deze positie zijn hetzelfde als voor het reguliere ondersteuningsteam, inclusief de plichten van het pokerteam betreffende samenzwerings- en fraudezaken.
Nederlandse servicemedewerkers zullen daarnaast de volgende taken uitvoeren:
Vertalen van documenten en sjablonen van Engels naar Nederlands;
Beantwoorden van (aan)vragen van klanten in het Nederlands.
Vereisten
- Van oorsprong Nederlands sprekend, met goede beheersing van de Engelse taal;
- Uitstekende schrijfvaardigheid in zakelijk Nederlands;
- Gemotiveerd, bereid zijn om te werken in een druk team.
Taken
- Snelle, accurate en grondige antwoorden geven op talrijke e-mails per dienst;
- Het beheren van spelersaccounts (wachtwoorden, cashoverboekingen, account privileges);
- Optreden als gastheer bij finale tafels van toernooien;
- Verzorgen van informatie over stortingen en uitbetalingen van spelers;
- Informeren van spelers over de huidige promoties van PokerStars;
- Reviewen van client log files om technische problemen op te lossen;
- Helpen van spelers met verbindingsproblemen;
- Informeren van spelers over spelvarianten en spelregels;
- Interpreteren van handgeschiedenissen voor spelers;
- Onderzoek doen in handgeschiedenissen naar mogelijke samenzweringen of all-in misbruik;
- Antwoorden op vragen van spelers over de integriteit van de site.
Vaardigheden en Ervaring
- Het vermogen om te werken in een drukke werkomgeving;
- Minimale typesnelheid van 40 woorden per minuut; 60 woorden per minuut of meer is wenselijk (min. 200 aanslagen per minuut, 300 of meer is wenselijk);
- Het beheersen van andere Europese talen is een pré.
- Goede kennis van zowel online als live poker (minimaal twee jaar speelervaringen);
- Basiskennis van het verwerken van online geld - (bijvoorbeeld transacties via creditcards, NETeller, etc.) .
Salaris
PokerStars biedt een goed salaris op basis van je ervaring.
Voor meer informatie stuur je je CV en een begeleidende brief (in het Engels) naar hr@pokerstars.com.
Rappresentante Italiano del Servizio Clienti
PokerStars sta espandendo il proprio Servizio Clienti con l'aggiunta di rappresentanti madrelingua italiani che lavorino nel nostro ufficio di Londra (candidati con caratteristiche particolari potrebbero avere la possibilità di lavorare fuori da Londra o dal Regno Unito). Le responsabilità di questo ruolo sono le stesse previste per il nostro team di Servizio Clienti, fra cui i compiti legati a problemi relativi a collusioni e frodi.
I Rappresentanti del Servizio Clienti in Italia dovranno inoltre:
Tradurre documenti e moduli dall'inglese all'italiano
Rispondere a richieste e domande dei clienti in italiano
Requisiti
- Italiano madrelingua, con una buona padronanza della lingua inglese
- Ottima padronanza della lingua italiana scritta (livello professionale)
- Forte motivazione, capacità di lavorare sotto pressione all'interno di un team
Compiti
- Fornire risposte rapide, precise e complete a numerose e-mail
- Gestire gli account dei giocatori (password, trasferimenti di denaro, diritti dell'account)
- Fare da padrone di casa ai tavoli finali dei tornei
- Fornire informazioni sui depositi e sui prelievi di denaro
- Informare i giocatori sulle promozioni offerte da PokerStars
- Rivedere i file di registro per risolvere problemi tecnici
- Assistere i giocatori su questioni inerenti problemi di connessione
- Informare i giocatori sui giochi e sui regolamenti
- Interpretare lo storico delle mani per conto dei giocatori
- Rivedere lo storico delle mani giocate per identificare potenziali collusioni o abusi della regola dell'all-in
- Rispondere alle domande dei giocatori sull'integrità del sito
Capacità ed esperienza
- Capacità di operare in un ambiente caratterizzato da carichi di lavoro elevati
- Velocità di battitura minima di 40 parole al minuto; 60 o più parole al minuto costituiscono requisito preferenziale
- La conoscenza di un'altra lingua europea costituisce requisito preferenziale
- Profonda conoscenza del poker online e del poker dal vivo (minimo 2 anni di esperienza come giocatore)
- Conoscenza dei principi di base delle transazioni monetarie online (per esempio transazioni con carta di credito, NETeller, ecc.)
Remunerazione
PokerStars offre uno stipendio competitivo commisurato all'esperienza.
Per ulteriori informazioni, si prega di inviare curriculum e lettera di presentazione, in inglese, a hr@pokerstars.com.
Przedstawiciel polskiego dzialu obslugi klienta
PokerStars planuje zatrudnic przedstawicieli dzialu obslugi klienta, których jezykiem ojczystym jest jezyk polski. Praca odbywalaby sie w naszym biurze mieszczacym sie w Londynie (dla wyrózniajacych sie kandydatów istnieje mozliwosc pracy poza Londynem czy nawet Anglia). Do obowiazków takiej osoby nalezalyby te same zadania, które obowiazuja pozostalych pracowników dzialu obslugi klienta, w tym wszelkie czynnosci zwiazane z wykrywaniem zmowy miedzy graczami (tzw. "Collusion") oraz innych oszustw.
Do obowiazków naleza równiez miedzy innymi:
Tlumaczenie dokumentów oraz szablonów z jezyka angielskiego na polski
Odpowiadanie na zapytania uzytkowników w jezyku polskim
Wymagania
- Jezyk polski jako jezyk ojczysty, oraz dobra znajomosc angielskiego
- Perfekcyjne opanowanie jezyka polskiego w pisowni
- Zmotywowany, potrafiacy pracowac w zabieganej grupie
Zadania
- Szybkie, dokladne oraz tresciwe udzielanie odpowiedzi na duza liczbe e-mailów w trakcie swojej zmiany
- Zarzadzanie kontami uzytkowników (hasla, transfery pieniedzy, uprawnienia konta)
- Obsluga finalowych stolów turniejowych
- Udostepnianie graczom informacji odnosnie wplat i wyplat
- Informowanie graczy o aktualnych promocjach w PokerStars
- Przegladanie plików logowania w celu rozwiazania problemów technicznych
- Pomaganie graczom w przypadku trudnosci z nawiazaniem polaczenia
- Informowanie graczy o dostepnych formach gry oraz ich zasadach
- Interpretowanie historii rozdan na zyczenie gracza
- Analiza historii rozdan w celu wykrycia zmowy miedzy graczami oraz naduzyc opcji "All-in protection"
- Udzielanie odpowiedzi na pytania klientów zwiazane z bezpieczenstwem i uczciwoscia serwisu
Umiejetnosci oraz doswiadczenie
- Zdolnosc radzenia sobie z intensywna iloscia pracy
- Minimalna predkosc pisania na klawiaturze = 40 slów na minute; mile widziane 60 i wiecej
- Znajomosc dodatkowych jezyków europejskich mile widziana
- Bardzo dobra znajomosc pokera w internecie oraz na zywo (minimum 2 lata doswiadczenia)
- Podstawowa znajomosc systemów platnosci internetowych - (np. platnosci karta kredytowa, Neteller itp.)
Wynagrodzenie
PokerStars oferuje konkurencyjne wynagrodzenie, proporcjonalne do doswiadczenia kandydata.
Aby uzyskac wiecej informacji, prosimy wyslac swoje CV oraz list motywacyjny (oba koniecznie w jezyku angielskim) na adres hr@pokerstars.com.
Representante de Atendimento ao Cliente Português
A PokerStars procura ampliar seu Serviço de Apoio ao Cliente com a introdução de representantes que falem português para trabalhar em Londres, no Escritório do Reino Unido. (Excepcionalmente, os candidatos poderão realizar o seu trabalho fora de Londres ou do Reino Unido.) As responsabilidades para esta posição são de apoio regular ao Cliente, incluindo responsabilidades no Poker como conspiração (collusion) e assuntos de fraude.
Os Portugueses candidatos a CSRs também terão de:
- Traduzir documentos e modelos de inglês para português
- Responder a pedidos e perguntas de clientes em português
Exigências:
- Português como língua nativa, com excelentes conhecimentos de inglês
- Excelente domínio de escrita portuguesa profissional
- Auto-motivado, capaz trabalhar como parte de uma equipa atarefada
Tarefas:
- Rápidas, precisas e completas respostas para numerosos e-mails por turno
- Administrar contas de utilizador (contra-senhas, transferências de dinheiro, privilégios de conta)
- Anfitrião de mesas finais de torneios
- Fornecer informação sobre depósitos e retiradas
- Informar jogadores sobre promoções actuais da PokerStars
- Analisar log files do cliente para solucionar assuntos técnicos
- Ajudar os jogadores com assuntos de ligação à Internet
- Informar os jogadores sobre jogos e regras de jogo
- Interpretar histórico de mãos para jogadores
- Pesquisar histórias de mão para possível conspiração ou abuso de all in
- Responder às preocupações dos jogadores sobre integridade do site
Capacidades e Experiência:
- Habilidade para trabalhar em um ambiente de grande volume de trabalho
- Velocidade de dactilografia mínima de 40 palavras por minuto; 60 ppp ou mais é aconselhável
- Idiomas europeus adicionais, uma mais valia
- Conhecimentos fortes de ambos Poker on-line e jogos a dinheiro ao vivo (mínimo 2 anos experiência de jogo)
- Conhecimentos básicos de processamento de dinheiro on-line (por exemplo transacções por cartão de crédito, NETeller etc.)
Remuneração:
PokerStars oferece um salário competitivo mediante experiência.
Para mais informação, por favor envie seu CV e uma carta de apresentação para hr@pokerstars.com Por favor, envie o seu CV (Curriculum Vitae) em Inglês.
Norsk representant for kundeservice
PokerStars er inne i en prosess med å utvide sin service for kundestøtte og skal derfor ansette representanter med norsk som morsmål til å jobbe fra vårt kontor i London, Storbritannia. (Eksepsjonelle søkere kan vurderes i forhold til å kunne jobbe utenfor London eller Storbritannia). Arbeidsoppgavene til denne stillingen er den samme som for det vanlige teamet for kundestøtte, inkludert pokerteamplikter som dekker saker med ulovlig samarbeid og svindel.
Krav
- Norsk som morsmål og gode engelskkunnskaper.
- Utmerkede evner til å skrive profesjonelt norsk.
- Selvmotivert, evne til å jobbe som en del av et team i høyt tempo.
Oppgaver
- å gi raske, nøyaktige og grundige svar på en stor mengde e-post per økt
- Ta hånd om spillerkontoer (passord, pengetransaksjoner, kontoprivilegier)
- Være vert ved finalebord i turneringer
- Gi informasjon om spillerinnskudd og pengeuttak.
- Informere spillere om de gjeldende promosjonene hos PokerStars
- Gå igjennom loggfiler for kunder for å løse tekniske utfordringer
- Assistere spillere med problemer med internettilkobling
- Informere spillere om spill og spilleregler
- Oversette pokerhåndhistorikk for spillere
- Undersøke pokerhåndhistorikk for mulig ulovlig samarbeid eller misbruk av all in-funksjonen
- Svare på bekymrede spilleres meldinger angående integriteten til siden
Evner og erfaring
- Evne til å arbeide i et travelt jobbmiljø
- Minimum skrivehastighet 40 ord per minutt, 60 ord per minutt blir foretrukket.
- Beherske andre europeiske språk er en fordel
- God kunnskap om både online poker og grunnleggende poker (minimum to års spilleerfaring)
- Grunnleggende kunnskap om prosedyrer vedrørende pengetransaksjoner - (dvs. transaksjoner via kredittkort, NETeller etc.)
Betingelser
PokerStars tilbyr en konkurransedyktig lønn som varierer etter erfaring.
For mer informasjon, vennligst send CV og søknad til hr@pokerstars.com. Vennligst merk at alle CV'er skal være på engelsk.
Dansk kundeservicemedarbejder
PokerStars er i gang med at udvide vores kundeservicestab (Costumer Support Service) med dansktalende repræsentanter, som skal arbejde ud fra vores London-kontor. (I exceptionelle tilfælde kan det komme på tale at arbejde uden for London eller Storbritannien). Ansvarsområderne for denne position er de samme som for det "almindelige" Costumer Support Team, inklusive poker team-opgaver som at tage sig af collusion og snyd.
Som kundeservicemedarbejder skal du også:
Oversætte dokumenter og templates fra engelsk til dansk
Svare på kundehenvendelser på dansk
Krav
- Fejlfrit dansk, plus et godt engelsk
- Perfekt skriftligt dansk
- Selvmotiverende og i stand til at arbejde som en del af et travlt team
Opgaver
- Hurtigt, korrekt og omhyggeligt svar på mange e-mails pr. vagt
- Holde styr på spiller-konti (passwords, pengeoverførsler, konto-privilegier)
- Hoste final tables i turneringer
- Give information om ind- og udbetalinger
- Informere spillere omkring aktuelle kampagner på PokerStars
- Gennemse klient logfiler for at løse tekniske problemer
- Assistere spillere med problemer med deres forbindelse
- Informere spillere om spil og regler
- Tolke hand histories for spillere
- Gennemse hand histories for mulig collusion eller all in-misbrug
- Tage sig af spørgsmål angående sitets integritet
Evner og erfaring
- I stand til at arbejde i et hektisk arbejdsmiljø
- Minimum skrivehastighed på 40 ord minuttet; 60 ord i minuttet foretrækkes
- Yderligere europæiske sprog en fordel
- Indgående kendskab til både online og brick and mortar-poker (minimum 2 års spilleerfaring)
- Grundlæggende kendskab til online penge-håndtering (transaktioner via kreditkort, NETeller, osv.)
Aflønning
PokerStars tilbyder en konkurrencedygtig løn, svarende til din erfaring.
Send dit CV og en ansøgning på engelsk til hr@pokerstars.com.
Svensk Kundservice Representant
PokerStars skall utöka sin kundsupport med svensktalande representanter som kommer att baseras på vårt kontor i London (sökande med väldigt speciella egenskaper kan komma att få sin tjänst placerad utanför London och Storbritannien.) Tjänstens omfattning kommer att vara densamma som för vår nuvarande personal inom kundservice, vilket bl a inkluderar arbetsuppgifter som kan handla om spelare i maskopi med varandra eller misstänkt bedrägeri.
Av svenska kundservice-representanter kommer även att göra:
Õversättning av dokument och mallar från engelska till svenska
Svara på kunders frågor på svenska.
Behörighetskrav:
- Svenska som modersmål samt goda kunskaper i engelska.
- Utmärkt svenskt skriftspråk.
- Motiverad, kapabel att arbeta bade individuellt och som del av ett team
Arbetsuppgifter:
- Snabba, korrekta och grundliga svar på flertalet E-mail per arbetspass.
- Handhavande av spelarkonton (lösenord, kontantöverföringar, kontoförmåner)
- Support vid turneringars finalbord
- Delge information till spelare vid insättningar och uttag
- Informera spelare om nuvarande erbjudanden från PokerStars
- Sökande i klientens loggfiler för att lösa tekniska svårigheter
- Hjälpa spelare med anslutningsproblem
- Informera spelare om spel och spelregler
- Tolka handhistorik åt spelare
- Efterforska handhistorik för att upptäcka misstänkt maskopi eller annat fusk
- Ge respons åt spelarangelägenheter gällande spelens integritet
Kunskaper och erfarenhet
- Förmåga att arbeta på en turbulent arbetsplats
- Skrivhastighet på minst 40 ord per minut, 60 ord eller fler per minut är att föredra
- Ytterligare europeiska språkkunskaper är en tillgång.
- Stora kunskaper inom både poker på internet och livepoker (minst 2 års spelerfarenhet)
- Grundläggande kunskaper inom pengahantering på internet - (till exempel kreditkortsöverföringar, NETeller och dylikt.)
Ersättning
PokerStars erbjuder en konkurrenskraftig lön baserad på erfarenhet.
För mer information, skicka din CV samt ett personligt brev till hr@pokerstars.com. CV samt ditt personliga brev ska vara skrivet på engelska.
Représentant du Service Clients de PokerStars
PokerStars cherche à développer son Service Clients en engageant des employés dont la langue maternelle est le français pour travailler dans notre bureau de Londres, au Royaume-Uni (des candidats exceptionnels pourraient travailler en dehors de Londres ou du Royaume-Uni). Les responsabilités pour ce travail sont les mêmes que pour les autres membres du Service Clients, incluant notamment les problèmes de poker liés aux collusions et aux fraudes.
Les Représentants du Service Clients français devront aussi:
Traduire les documents et les réponses-types de l'anglais au français
Répondre aux requêtes des clients en français
Conditions:
- Français comme langue maternelle, avec un bon niveau d'anglais
- Une maîtrise excellente du français écrit professionnel
- Motivé, capable de travailler en équipe
Missions:
- Réponses rapides, précises et exhaustives aux nombreux e-mails
- Gérer les comptes des clients (mots de passes, transferts d'argent, privilèges de comptes)
- Animer les tables finales des tournois
- Apporter des informations sur les dépôts et retraits des joueurs
- Informer les joueurs des promotions en cours sur PokerStars
- Passer en revue les log files des clients pour résoudre les problèmes techniques
- Aider les joueurs ayant des problèmes de connexion
- Informer les clients des jeux et des règles
- Interpréter l'historique des mains pour les joueurs
- Rechercher les historiques des mains pour repérer les collusions et les abus de all-in
- Répondre aux joueurs en ce qui concerne l'intégrité du site
Qualités et expérience
- Capacité de travailler dans un environnement très exigeant
- Vitesse minimum de 40 mots par minute ; 60 mots ou plus souhaité
- Autres langues européennes : un atout
- Connaissance solide du poker online et live (2 ans d'expérience comme joueur minimum)
- Connaissance de base des transferts d'argent online (par exemple, transactions via carte de crédit, NETeller, etc.)
Rémunération
PokerStars offre un salaire compétitif en relation avec l'expérience. Pour plus d'informations, veuillez envoyer votre CV et une lettre de motivation à hr@pokerstars.com.
Veuillez noter que tous les CV doivent être envoyés en anglais.
Suomenkielisen asiakaspalvelun tukihenkilö
PokerStars pyrkii laajentamaan asiakaspalvelu-osastoaan lisäten siihen äidinkielenään suomea puhuvia tukihenkilöitä, jotka työskentelevät toimistostamme käsin Lontoossa. (Erikoistapauksissa hakijoilla saattaa olla mahdollisuus työskennellä Britannian ulkopuolella.) Työn velvollisuudet ovat samat kuin tavallisilla työntekijöillä asiakaspalvelu-osastossa, mukaanlukien pokeritiimiin kuuluvat tehtävät, yhteispeli- ja huijaustapaukset.
Suomenkielisten tukihenkilöiden tehtäviin kuuluu myös:
Tiedostojen ja ulkoasujen suomentaminen englannin kielestä suomen kielelle
Asiakkaiden pyyntöihin ja kysymyksiin vastaaminen suomen kielellä
Vaatimukset:
- Suomi äidinkielenä, hyvä englannin kielen ymmärrys
- Osaa kirjoittaa suomeksi ammattimaista ja virheetöntä tekstiä
- Motivoitunut, pystyy toimimaan osana kiireistä tiimiä
Tehtävät:
- Nopeita, tarkkoja sekä perusteellisia vastauksia runsaslukuiseen määrään sähköposteja työvuoron aikana
- Pelitilien käsittely (salasanat, rahasiirrot, tilien oikeudet)
- Turnausten finaalipöytien isäntänä oleminen
- Rahojen talletukseen ja kotiutukseen liittyvän tiedon antaminen
- Pelaajien tiedottaminen PokerStarsin tarjouksista
- Asiakkaan loki-tiedostojen tutkiminen teknisten ongelmien selvittämiseksi
- Yhteysongelmista kärsivien pelaajien auttaminen
- Pelaajien tiedottaminen peleistä ja pelien säännöistä
- Käsihistorioiden tulkitseminen pelaajille
- Käsihistorioiden tutkiminen mahdollisten huijaus- tai all-in-väärinkäytöstapausten varalta
- Vastaaminen pelaajien huoliin koskien sivuston rehellisyyttä
Taidot ja kokemus
- Kyky tehdä töitä suuren volyymin työympäristössä
- Kirjoitusnopeus minimissään 40 sanaa/minuutti; mieluiten 60 sanaa/minuutti tai enemmän
- Muidenkin Euroopassa puhuttavien kielien osaaminen nähdään hyötynä
- Vahva tietämys sekä internet- että kasinoissa pelattavasta pokerista (minimissään 2 vuotta pelikokemusta)
- Perustietoa internetin rahatoiminnoista - (rahansiirrot käyttäen luottokorttia, NETelleriä, jne.)
Korvaus
PokerStars tarjoaa kilpailukykyisen palkan kokemuksen mukaisesti. Saadaksesi lisätietoa, lähetä ansiolistasi (CV) ja kertomus työkokemuksestasi (englanninkielellä)
osoitteeseen hr@pokerstars.com
Business Development Analyst, Payments
Functions of the position:
- Research different markets and identify payment solutions which would be suitable for the online gaming sector in line with the company strategy for individual countries.
- Understand the legal situation of a particular jurisdiction and be able to recommend appropriate payment solutions for that market.
- Assist in establishing the relationship with new payment service providers including aspects of the due diligence procedure and the signing of the contract.
- Compare solutions which are available with competitors and highlight gaps and areas of improvements as needed.
- Work with development and the processors to optimize use of existing payment solutions, increase approval rates and track major issues with the providers
The role of Business Development Analyst will cover a wide area of the business development cycle. By researching the payment solutions available you will have an in-depth knowledge of both global and regional solutions. You will maintain contacts with existing and potential providers as well as assisting in any due diligence procedure which may be undertaken. Once a new solution is ready to go live you will maintain the relationship with the processor as well as well as liaising when it comes to optimizing the solution after its release.
This role will require the excellent attention to detail and a sound knowledge of payments in the ecommerce sector. The right candidate must be strong with multi-tasking and comfortable running several projects simultaneously.
Requirements:
- Minimum of 5 years experience in within online gaming, financial services or the payment processing sector.
- Proactive, independent individual with extensive experience managing relationships and being able to effectively communicate with partners.
- Proven ability in starting business relationships and ability to negotiate.
- Strong understanding of the state of payment processing across the globe, and knowledge of current industry trends.
- Understanding of the online gaming, online services, Internet and consumer software markets.
- Strong organizational skills; ability to manage multiple simultaneous projects.
- Excellent communication skills, able to communicate throughout an organisation.
This position is located in Isle of Man.
For more information, please send your CV and a covering letter to hr@pokerstars.com.
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